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To sum it up:
We source our brick sets from several manufacturers across the globe. Shipping on most of our products takes 2-4 weeks unless otherwise noted in the product description. When you order with us, products will usually arrive in separate packages, so expect sets from the same order to arrive at different times.
After placing your order, you will receive a confirmation email with tracking information to see your expected arrival date and the status of your various packages.
How are your sets packaged?
Brick sets arrive in sorted and numbered plastic bags. Unless otherwise noted, we do not use cardboard boxes. Here is an example:
How long is the shipping time?
Because we source and ship our products globally, it usually takes 2-4 weeks for products to arrive. Products from the same order may arrive in separate packages on different days.
Which countries do you ship to?
The United States, Canada, United Kingdom, and Australia.
Do you provide tracking after an order is shipped?
Yes! You will receive a tracking code and link after your order has shipped to track delivery, usually in 3-5 days after payment.
Do you provide free shipping?
Yes! Free shipping is available on orders over $99.
Do you have a return policy?
Yes! You can return a brick set within 30 days of receiving it. Simply contact us through our support page for more information.
What if my order doesn't arrive or there is an issue during shipping?
If there is trouble during shipping please contact us immediately! Remember that individual sets within the same order may arrive on different days. If you have any question simply reach out.
We are responsible for the quality of our sets and you are protected by a 30 day money back guarantee. We're not responsibility of the package delivery. If you need help, please see these resources:
If there is any information you need, we are happy to provide it.
Due to abuse of our return policy, we do not refund or replace products that are claimed "lost in shipping" but confirmed delivered by the tracking system. We work hard to make our valuable customers happy and have a zero tolerance policy towards doing business with scammers and conmen.
